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A Customer Wants to Configure Their Call Center for Emergencies

Question 8

Multiple Choice

A customer wants to configure their call center for emergencies. Which action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?


A) Set of a feature access code that detects a power outage and reroutes calls automatically
B) Set a vector directory number with a collect-type variable.
C) Set a value variable and change the value assigned using a feature access code.
D) Set a trunk group and change the trunk number using a variable.

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