Multiple Choice
Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. What is used to facilitate this ability?
A) Dial Access Plans
B) Feature Access Codes (FACs)
C) Skill Assignment
D) Business Advocate (BA)
Correct Answer:
Verified
Correct Answer:
Verified
Q4: An Elite Call Center agent is assigned
Q5: Which two statements about Automatic Call Distribution
Q6: A customer is currently using the Communication
Q7: Customers need to use the extension 5004
Q8: A customer wants to configure their call
Q10: Which properties of the call center must
Q11: Which three items are needed to configure
Q12: When a customer upgrades from Basic Avaya
Q13: A customer wants the ability to track
Q14: Which statement about concurrent agent user licenses