Multiple Choice
An Elite Call Center agent is assigned the following Skills: Skill Hunt Group 1 with Skill Level 5 Skill Hunt Group 2 with Skill Level 10 Skill Hunt Group 3 with Skill Level 15 Skill Hunt Group 4 with Skill Level 15 And the Call Handling Preference is configured as Greatest Need. Skill 1 Call with priority h that has queued for 10 minutes Skill 2 Call with priority h that has queued for 15 minutes Skill 3 Call with priority m that has queued for 15 minutes Skill 4 Call with priority t that has queued for 15 minutes Which of the calls will the agent handle first under the greatest need handling preference?
A) Skill 4 Call
B) Skill 2 Call
C) Skill 1 Call
D) Skill 3 Call
Correct Answer:
Verified
Correct Answer:
Verified
Q1: A customer is waiting in queue, listening
Q2: What are three capabilities of Avaya Aura
Q3: A supervisor with console permission can enter
Q5: Which two statements about Automatic Call Distribution
Q6: A customer is currently using the Communication
Q7: Customers need to use the extension 5004
Q8: A customer wants to configure their call
Q9: Agents/supervisors want to have the ability to
Q10: Which properties of the call center must
Q11: Which three items are needed to configure