Multiple Choice
What are the three phases of 'problem management'?
A) Problem logging, problem classification, problem resolution
B) Incident management, problem management, change enablement
C) Problem identification, problem control, error control
D) Problem analysis, error identification, incident resolution
Correct Answer:
Verified
Correct Answer:
Verified
Q8: Which does the ITIL service value system
Q9: When should the effectiveness of a problem
Q10: Identify the missing word in the following
Q11: An SLA is a service level agreement.
Q12: What are guiding principles?<br>A) A set of
Q14: Which is a risk that might be
Q15: Which is an activity of 'problem identification'?<br>A)
Q16: In which two situations should the ITIL
Q17: What is a configuration item?<br>A) Any financially
Q18: Which is NOT a component of the