Multiple Choice
In which two situations should the ITIL guiding principles be considered? 1. In every initiative
2) In relationships with all stakeholders
3) Only in specific initiatives where the principle is relevant
4) Only in specific stakeholder relationships where the principle is relevant
A) 1 and 2
B) 2 and 3
C) 3 and 4
D) 1 and 4
Correct Answer:

Verified
Correct Answer:
Verified
Q11: An SLA is a service level agreement.
Q12: What are guiding principles?<br>A) A set of
Q13: What are the three phases of 'problem
Q14: Which is a risk that might be
Q15: Which is an activity of 'problem identification'?<br>A)
Q17: What is a configuration item?<br>A) Any financially
Q18: Which is NOT a component of the
Q19: Which practice has a purpose that includes
Q20: Which practice has a strong influence on
Q21: Which will NOT be handled as a