Multiple Choice
What are guiding principles?
A) A set of interconnected activities that help an organization deliver a valuable service
B) A description of one or more services that help address the needs of a target consumer group
C) A set of specialized organizational capabilities for enabling value for customers
D) Recommendations that help an organization when adopting a service management approach
Correct Answer:
Verified
Correct Answer:
Verified
Q7: Which dimension considers how knowledge assets should
Q8: Which does the ITIL service value system
Q9: When should the effectiveness of a problem
Q10: Identify the missing word in the following
Q11: An SLA is a service level agreement.
Q13: What are the three phases of 'problem
Q14: Which is a risk that might be
Q15: Which is an activity of 'problem identification'?<br>A)
Q16: In which two situations should the ITIL
Q17: What is a configuration item?<br>A) Any financially