Multiple Choice
What is a configuration item?
A) Any financially valuable component that can contribute to delivery of an IT product or service
B) Any component that needs to be managed in order to deliver an IT service
C) Any change of state that has significance for the management of a service
D) A problem that has been analyzed but has not been resolved
Correct Answer:
Verified
Correct Answer:
Verified
Q12: What are guiding principles?<br>A) A set of
Q13: What are the three phases of 'problem
Q14: Which is a risk that might be
Q15: Which is an activity of 'problem identification'?<br>A)
Q16: In which two situations should the ITIL
Q18: Which is NOT a component of the
Q19: Which practice has a purpose that includes
Q20: Which practice has a strong influence on
Q21: Which will NOT be handled as a
Q22: Which guiding principle considers the importance of