True/False
During the 2010s, changes to the service desk include analysts needing to become skilled at working with vendors to isolate and determine the root cause of incidents and problems and remotely handling many of the traditional field services group's responsibilities.
Correct Answer:
Verified
Correct Answer:
Verified
Q2: Where was ITIL developed?<br>A)United States<br>B)Australia<br>C)Canada<br>D)United Kingdom
Q3: In the early 1990s, help desks began
Q4: Completion<br>-Today, the service industry makes the distinction
Q5: Off-the-shelf products are _.<br>A)software products developed in-house
Q6: IT service management (ITSM) is a discipline
Q7: Today's environment, where people have access to
Q8: Skills such as customer service skills, listening
Q9: Web 2.0 is a concept that emphasizes
Q10: As the computer industry has evolved, the
Q11: Which is the best example of a