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  3. Study Set
    A Guide to Service Desk Concepts
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    Exam 2: Service Desk Operations
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    Since Formal Training for Users and Service Desk Staff Is
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Since Formal Training for Users and Service Desk Staff Is

Question 13

Question 13

True/False

Since formal training for users and service desk staff is a significant expense, it is wise to try to do as much training as you can in an informal manner.

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