True/False
Profit center service desks are under increasing pressure to analyze and control their costs, market the value of their services, and without alienating customers, charge a premium for "customized" services; however, cost center service desks are not under these same pressures.
Correct Answer:
Verified
Correct Answer:
Verified
Q9: _ service desks must communicate to customers
Q10: Which is true?<br>A)Service Level Agreements are only
Q11: The services that an external service desk
Q12: A best practice is for a company
Q13: Since formal training for users and service
Q15: Which is true about customer relationship management
Q16: The term technical center is being used
Q17: Some smaller companies act as one-stop-shops, which
Q18: Instead of rejecting out-of-scope requests, underfunded IT
Q19: _ distribute digital media files over the