Which Is True About the Consolidation of Support Services

Multiple Choice

Which is true about the consolidation of support services?

A) While the service desk model is popular, most companies prefer to use the help desk model and focus on delivering only computer-related services.
B) Having the service desk maintain user accounts and perform some security-related activities has reduced the time required to satisfy these requests, and enhanced customer satisfaction.
C) The sheer complexity of technology, the related security issues, and the need for extensive training are curtailing the consolidation of support services.
D) Most organizations find it difficult to rotate other analysts, such as application developers or customer representatives, into the service desk, resulting in a lack of shared knowledge and communication.