Multiple Choice
____ is a set of international standards for quality management, and this certification has become a must for companies doing business in today's global economy.
A) ISO 9000
B) Six Sigma
C) ITIL
D) ISO 20000
Correct Answer:
Verified
Correct Answer:
Verified
Q18: The following are steps performed in the
Q19: What is business process management?<br>A)An international standard
Q20: A procedure is a collection of interrelated
Q21: Many organizations define a separate set of
Q22: When buying service desk software, one should
Q24: The Change Advisory Board (CAB) supports the
Q25: The configuration control activity of service asset
Q26: Completion<br>-_ is a characteristic that measures how
Q27: A _ stores configuration records throughout their
Q28: Typically, the person that resolves an incident