Multiple Choice
A ____ stores configuration records throughout their lifecycle.
A) knowledge management system
B) configuration management system
C) configuration management database
D) knowledge database
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q22: When buying service desk software, one should
Q23: _ is a set of international standards
Q24: The Change Advisory Board (CAB) supports the
Q25: The configuration control activity of service asset
Q26: Completion<br>-_ is a characteristic that measures how
Q28: Typically, the person that resolves an incident
Q29: What is the service desk's role in
Q30: Completion<br>-_ escalation involves management and occurs when
Q31: Which technique to diagnose problems involves defining
Q32: Since the service desk typically owns all