Which Is True About Service Desks and Technology

Multiple Choice

Which is true about service desks and technology?

A) The nature of a company's business and customer expectations influences a service desk's tool selection.
B) Small service desks typically don't benefit from technology, and they don't usually have the time to implement it.
C) It is a best practice for service desks to wait until they are larger and more busy to implement technology.
D) Some service desks will not be able to benefit from technology; instead they need to ensure that their processes are correct.