Solved

A(n) ____ Answers a Call and Routes It to the Next

Question 4

Multiple Choice

A(n) ____ answers a call and routes it to the next available analyst.

A) automatic call distributor
B) greeting system
C) voice response unit
D) electronic call distributor

Related Questions

Q1: Completion<br>-A(n) _ -based system is made up

Q2: With the increased availability of more complex

Q3: By logging all incidents and service requests,

Q5: E-mail systems, unlike instant messaging systems, do

Q6: A configuration management system _.<br>A)is typically maintained

Q7: Which is true about service desks and

Q8: Completion<br>-_ are inventions, processes, or methods that

Q9: When using e-mail, service desks often use

Q10: In the context of the DIKW hierarchy,

Q11: _ identify/identifies the origin of a call