Multiple Choice
A configuration management system ____.
A) is typically maintained by the service desk staff and incident management process, as the service desk is the primary beneficiary of the data
B) must be populated automatically by applications such as network inventory software in order to be efficient and effective
C) may provide the ability to view and report on all of the incidents reported about or changes made to a particular hardware device
D) is typically one single, standalone tool used to store information about the components installed on a computer or network along with related information
Correct Answer:

Verified
Correct Answer:
Verified
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Q7: Which is true about service desks and
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