Homegrown Incident Tracking Systems ____

Multiple Choice

Homegrown incident tracking systems ____.

A) typically benefit large service desks who support a lot of products as they can be customized by programmers who already work for the company
B) tend to be well-documented and easily enhanced, as the programmers work in-house and have a vested interest in having a good, easily updatable system
C) tend to be cheaper and easier to install than commercial incident management systems or enterprise solutions
D) tend to support only the incident management process and offer basic trouble ticketing and reporting capability