True/False
It is considered best practice to have the service desk handle service requests as part of the incident management process. This enables the service desk to accurately measure how effective their handling of service requests is.
Correct Answer:
Verified
Correct Answer:
Verified
Q38: Who typically negotiates service level agreements?<br>A)senior IT
Q39: Completion<br>-Maintaining a specific cost per contact or
Q40: Which statistic indicates that the service desk
Q41: Items such as incident type, channel used
Q42: Which is true about overall satisfaction surveys?<br>A)They
Q44: Team performance metrics show not only that
Q45: Cost per contact typically _ when contacts
Q46: Since benchmarking services are relatively cheap, it
Q47: Since most service desks benefit from capturing
Q48: Completion<br>-_ data include the fields required to