Short Answer
Completion
-Maintaining a specific cost per contact or achieving a certain customer satisfaction rating are both examples of service desk _______, or objectives that support the service desk's mission.
Correct Answer:
Verified
Correct Answer:
Verified
Q34: _ requires analysts to demonstrate their mastery
Q35: When assessing the service desk's performance, quality
Q36: Availability, time idle, and average call duration
Q37: Customer satisfaction is a common SLA metric.
Q38: Who typically negotiates service level agreements?<br>A)senior IT
Q40: Which statistic indicates that the service desk
Q41: Items such as incident type, channel used
Q42: Which is true about overall satisfaction surveys?<br>A)They
Q43: It is considered best practice to have
Q44: Team performance metrics show not only that