Which Is True About Overall Satisfaction Surveys

Multiple Choice

Which is true about overall satisfaction surveys?

A) They are not useful to identify areas of improvement and areas where the service desk is performing well.
B) They are typically performed within twenty-four to forty-eight hours after the service desk analyst closes an incident.
C) They are typically conducted monthly, depending on the number of service requests and incidents handled by the service desk.
D) They are typically used to measure customers' satisfaction with the entire IT organization rather than just the service desk.