Solved

Items Such as Incident Type, Channel Used to Submit the Incident

Question 41

Multiple Choice

Items such as incident type, channel used to submit the incident, and incident category (hardware, software, etc.) are examples of ____ data.

A) incident
B) customer
C) status
D) problem

Related Questions

Q36: Availability, time idle, and average call duration

Q37: Customer satisfaction is a common SLA metric.

Q38: Who typically negotiates service level agreements?<br>A)senior IT

Q39: Completion<br>-Maintaining a specific cost per contact or

Q40: Which statistic indicates that the service desk

Q42: Which is true about overall satisfaction surveys?<br>A)They

Q43: It is considered best practice to have

Q44: Team performance metrics show not only that

Q45: Cost per contact typically _ when contacts

Q46: Since benchmarking services are relatively cheap, it