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  3. Study Set
    A Guide to Service Desk Concepts
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    Exam 6: The Information Component: Service Desk Performance Measures
  5. Question
    Some Companies Measure the Total Cost of Operating a Service
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Some Companies Measure the Total Cost of Operating a Service

Question 31

Question 31

True/False

Some companies measure the total cost of operating a service desk over a given period divided by the total number of units supported during that period. This is known as cost per unit.

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