True/False
When assessing the service desk's performance, quality is the primary measure looked at, as it directly relates to customer satisfaction.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q30: Items such as the person or group
Q31: Some companies measure the total cost of
Q32: Service Level Agreements are considered the most
Q33: One of the main benefits of analyzing
Q34: _ requires analysts to demonstrate their mastery
Q36: Availability, time idle, and average call duration
Q37: Customer satisfaction is a common SLA metric.
Q38: Who typically negotiates service level agreements?<br>A)senior IT
Q39: Completion<br>-Maintaining a specific cost per contact or
Q40: Which statistic indicates that the service desk