Solved

____ Provide the Information to Understand Customer Expectations

Question 58

Multiple Choice

____ provide the information to understand customer expectations.

A) Service desk goals
B) Service level objectives
C) Service level agreements
D) Service desk objectives

Related Questions

Q53: One of the advantages of assigning an

Q54: Completion<br>-Resolve 80 percent of reported incidents at

Q55: How completely and accurately services are delivered

Q56: Which is true about a skills inventory

Q57: Completion<br>-If service desks do not capture data,

Q59: Most unhappy customers tell companies about their

Q60: On the Internet, exit polls can be

Q61: Companies benefit most from benchmarking when they

Q62: If analysts do not log all incidents,

Q63: Which is true about Service Level Agreements