Multiple Choice
Which is true about a skills inventory matrix?
A) It typically focuses on technical skills rather than soft or organizational skills.
B) It contains questions used during the hiring process to evaluate prospective candidates.
C) It is used to assess customers' skill levels and then to develop self-help options available from the service desk.
D) It is used by management to determine hiring needs and develop training and cross-training plans.
Correct Answer:
Verified
Correct Answer:
Verified
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