Short Answer
Completion
-If service desks do not capture data, they will have trouble creating the _______ necessary to understand customer needs and expectations and may find themselves focusing on activities that are unimportant to customers.
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q52: _ is the average number of minutes
Q53: One of the advantages of assigning an
Q54: Completion<br>-Resolve 80 percent of reported incidents at
Q55: How completely and accurately services are delivered
Q56: Which is true about a skills inventory
Q58: _ provide the information to understand customer
Q59: Most unhappy customers tell companies about their
Q60: On the Internet, exit polls can be
Q61: Companies benefit most from benchmarking when they
Q62: If analysts do not log all incidents,