True/False
Trends such as cloud computing, BYOD, and desktop virtualization have forced service desks to look more strategically at how they provide support. They must assess their staff's skills, redesign their processes, evaluate their tools, and rethink their data and information needs.
Correct Answer:
Verified
Correct Answer:
Verified
Q1: Which is a trend seen in today's
Q3: Companies that need to provide global support
Q4: Completion<br>-In the context of business, a(n) _
Q5: Which is true about outsourcing?<br>A)Successful outsourcing creates
Q6: Companies providing global support must address the
Q7: Which is true about managers?<br>A)Being a good
Q8: Completion<br>-_ offers certifications for service desk professionals
Q9: Which type of experience is least likely
Q10: When applying for a service desk position
Q11: With all the methods of contacting a