Multiple Choice
Which is a trend seen in today's environment?
A) Connectivity incidents are now viewed as major.
B) Service desks are participating less in the creating of SLAs.
C) The service desk's role has narrowed, while the role of L2 has expanded.
D) Service desks are participating less in the developing standards.
Correct Answer:
Verified
Correct Answer:
Verified
Q2: Trends such as cloud computing, BYOD, and
Q3: Companies that need to provide global support
Q4: Completion<br>-In the context of business, a(n) _
Q5: Which is true about outsourcing?<br>A)Successful outsourcing creates
Q6: Companies providing global support must address the
Q7: Which is true about managers?<br>A)Being a good
Q8: Completion<br>-_ offers certifications for service desk professionals
Q9: Which type of experience is least likely
Q10: When applying for a service desk position
Q11: With all the methods of contacting a