W Edwards Deming Believed That Quality Initiatives Must Come

Multiple Choice

W. Edwards Deming believed that quality initiatives must come:

A) from the bottom-up, with the front-line workers suggesting ways for improvement.
B) form customer feedback as only the customers can be objective about their experience with the end product.
C) from the leadership, from the top-down, and employees must be taught how to improve quality continually.
D) as a set of proposals from focus groups and committees comprised of customers, workers, and managers.