Multiple Choice
According to Crosby, a company that wanted to improve their processes but failed likely had:
A) called their effort a process.
B) employed quality control staff who were cynical.
C) unending patience for results, and no sense of urgency.
D) aimed their efforts toward the higher operational staff.
Correct Answer:
Verified
Correct Answer:
Verified
Q1: The end-result system was proposed by:<br>A) Florence
Q2: Which step falls under Joseph Juran's concept
Q3: Which statement best describes W. Edwards Deming's
Q4: Which phrase is not one of W.
Q5: W. Edwards Deming believed that quality initiatives
Q6: A hospital has:<br>A) internal customers.<br>B) external customers.<br>C)
Q8: Which person kept detailed records of deaths
Q9: One of the strengths in Philip Crosby's
Q10: Joseph Juran's trilogy consists of:<br>A) quality control,