Essay
Services have four distinctive characteristics that greatly affect the design of marketing programs. Please list these characteristics and briefly explain each.
Correct Answer:

Verified
The characteristics are:(1)intangibility...View Answer
Unlock this answer now
Get Access to more Verified Answers free of charge
Correct Answer:
Verified
View Answer
Unlock this answer now
Get Access to more Verified Answers free of charge
Q21: The SERVQUAL scale includes the five determinants
Q22: As a newly hired marketing associate, you
Q23: When the cell phone providers' offer "weekends
Q24: Many manufacturers price their equipment low and
Q25: To differentiate their service, a provider can
Q27: Clients judge the service not only by
Q28: Consumer expectations are not affected by statements
Q29: The model of service-quality expectations is based
Q30: Customers play an active role in the
Q31: Which of the following is an example