Question 1

Which of the following is an indicator that a mediation client has been empowered?

Accepted Answer

A)   The client is satisfied with the mediator's decision.
B)   The solution to the conflict is a just and fair solution.
C)   The other client has less power, because the mediator took away that client's power.
D)   The client feels more confident in being able to participate in the decision-making process.
E)   Only (a)  and (b) . D

Question 2

Transformative mediators may EMPOWER clients by helping them

Accepted Answer

A)   Gain awareness of resources in their own possession.
B)   Improve their conflict resolution skills.
C)   Make thoughtful decisions for themselves.
D)   Express their wants and concerns.
E)   All of the above. E

Question 3

What does it mean for a mediator to "orient clients toward constructive conversation"? Provide an example to demonstrate this strategy.

Accepted Answer

When a mediator orients clients toward constructive conversation, it means that they are guiding the clients to focus on positive and productive communication, rather than getting stuck in unproductive or negative patterns. This can involve setting ground rules for the conversation, encouraging active listening, and helping the clients to reframe their perspectives in a more constructive way.

For example, if two parties are in a mediation session to resolve a conflict, the mediator may orient them toward constructive conversation by setting ground rules for respectful communication, encouraging them to focus on their shared goals for resolution, and helping them to reframe their grievances in a way that allows for mutual understanding and compromise. This approach can help the clients to move away from unproductive arguing and towards a more collaborative and solution-focused dialogue.

Question 4

TRANSFORMATIVE MEDIATORS tend to be

Accepted Answer

A)   Nondirective.
B)   Highly directive.
C)   Nonvoluntary.
D)   Distrustful.
E)   Focused on producing social justice.

Question 5

Which of the following outcomes fits best with a TRANSFORMATIVE approach to mediation?

Accepted Answer

A)   The mediator extinguishes the conflict.
B)   The parties avoid the conflict.
C)   The parties grow with the conflict.
D)   The mediator explodes the conflict.
E)   The mediator becomes the source of the conflict.

Question 6

During mediation, CAUCUSING refers to

Accepted Answer

A)   The use of persuasion skills to promote win-win solutions.
B)   Having each party brainstorm a separate list of options for solution.
C)   Individual meetings between the mediator and each client.
D)   Affirming the dignity and worth of each client.
E)   Allowing clients to make their own decisions, regardless of how silly they may be.

Question 7

FACILITATING INSIGHT during mediation refers to

Accepted Answer

A)   Correcting the biases or assumptions of the parties.
B)   Rebalancing power between the parties.
C)   Empowering clients by providing them with problem-solving skills.
D)   Helping clients explore their thoughts or feelings so they may gain new or deeper understandings.
E)   Providing the time and space to allow clients to vent their thoughts and feelings, letting go of past indignities or frustrations.

Question 8

TRANSFORMATIVE MEDIATORS tend to give clients

Accepted Answer

A)   Greater power over the mediation process.
B)   No power over the mediation process.
C)   Clear directions and guidelines about how the mediation process needs to be conducted.
D)   Punishments for refusing to accept or abide by ground rules for the mediation process.
E)   Positive reinforcement for resolving issues the way that the mediator wants them to resolve the issues.

Question 9

What is the relationship between empowerment and transformation? How can facilitation of one affect facilitation of the other?

Accepted Answer

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Question 10

Compare and contrast interest-based mediation with transformative mediation.

Accepted Answer

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Question 11

The most relevant measure(s) of SUCCESS in transformative mediation are

Accepted Answer

A)   The ability of both parties to listen to one another.
B)   The parties' ability to take better control of their destinies.
C)   High rates of settlement.
D)   Only (a)  and (b) .
E)   Only (b)  and (c) .

Question 12

Identify two strategies that a mediator can use to facilitate recognition of thoughts and perspectives. Provide an example of each strategy.

Accepted Answer

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Question 13

If the parties have unequal power, a transformative mediator's role is to

Accepted Answer

A)   Empower and rebalance power between the parties.
B)   Empower both parties, but not rebalance power.
C)   Rebalance power without empowering either party.
D)   Neither empower nor rebalance power.
E)   Disempower the more powerful party.

Question 14

What is the difference between empowerment and rebalancing power? How is this distinction important to transformative mediators?

Accepted Answer

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Question 15

How is Rogerian humanistic therapy similar to transformative mediation? How is it different?

Accepted Answer

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Question 16

The ROLE of a TRANSFORMATIVE MEDIATOR is to

Accepted Answer

A)   Support clients in engaging in discussions, listening, and deciding how to deal with their conflict.
B)   Evaluate the best solutions for the clients.
C)   Direct clients to deal with each other in a fair and polite manner, applying the law and other criteria in an objective manner.
D)   Rebalance power between the parties.
E)   All of the above.

Question 17

According to Folger and Bush's model of transformative mediation, RECOGNITION refers to

Accepted Answer

A)   Empowering the parties so they have greater control over decisions affecting them.
B)   The process of each party hearing and understanding one another.
C)   Choosing the best alternative to a negotiated agreement.
D)   Developing a more constructive story of the conflict.
E)   Only (a)  and (b) .

Question 18

Describe three ways that a transformative mediator can promote recognition between the parties.

Accepted Answer

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Question 19

How can a mediator "model recognition"?

Accepted Answer

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Question 20

Which of the following skills are most appropriate for FACILITATING INSIGHT?

Accepted Answer

A)   Tell clients what they should think.
B)   Use listening, questioning, and wondering.
C)   Discourage clients from reflecting on the past.
D)   Create ground rules that require both parties to be honest with each other.
E)   Make up facts and arguments to get clients to become angry with the mediator.

Exam 7: Transformative Mediation