Question 1

A client says, "I am so wrapped up in this mess that I cannot breathe." Describe how a professional can build on this metaphor in a way that helps the client.

Accepted Answer

It sounds like you are feeling overwhelmed and suffocated by the situation. It's like you're being smothered by all the stress and chaos. Let's work together to untangle this mess and create some breathing room for you. We can start by breaking down the issues into smaller, more manageable parts, so you can start to see some space opening up. Just like unwrapping a tight bandage, we can slowly release the pressure and help you find some relief. It's important to remember that you don't have to face this alone, and I'm here to support you every step of the way.

Question 2

When a professional uses a metaphor in a CR process, the metaphor should

Accepted Answer

A)   Carry a positive message about the conflict or how the parties can manage it.
B)   Be in words that go above the clients' heads, so they will need the professional to explain it.
C)   Let clients know that they have been foolish, mean, or bad.
D)   Tell people what they already know.
E)   Invite clients to argue more violently. A

Question 3

Identify two advantages and two challenges in using DECISION TREES to help with conflict situations.

Accepted Answer

Advantages of using decision trees in conflict situations include:

1. Visual representation: Decision trees provide a clear and visual representation of the decision-making process, making it easier for all parties involved to understand the factors influencing the conflict and the potential outcomes.

2. Structured approach: Decision trees offer a structured approach to analyzing and resolving conflicts, helping to break down complex issues into smaller, more manageable components. This can help to streamline the decision-making process and ensure that all relevant factors are considered.

Challenges of using decision trees in conflict situations include:

1. Over-simplification: Decision trees may oversimplify complex conflicts, leading to the neglect of important nuances and intricacies that could impact the resolution. This can result in suboptimal outcomes and a failure to address the root causes of the conflict.

2. Data limitations: Decision trees rely on data to make predictions and decisions, and in some conflict situations, relevant data may be limited or unreliable. This can lead to inaccuracies in the decision-making process and hinder the effectiveness of using decision trees to resolve the conflict.

Question 4

If the professional in the role-play does not effectively demonstrate the use of a particular skill in a role-play, then students can demonstrate a PRACTICAL UNDERSTANDING OF THIS SKILL by writing

Accepted Answer

A)   That the skill was not used effectively.
B)   An example of how the skill could have been used more effectively.
C)   An explanation of why the clients were so difficult.
D)   An analysis of the theory behind the skills.
E)   A commitment to learn the skill in the future.

Question 5

Reggie believes that Zelda breached his confidentiality. He is considering going to court, but that could be expensive and he does not like to speak in public. He is also considering going to mediation, which is less expensive and is in private, which he prefers. Identify two SOFT FACTORS that should be considered in relation to this decision.

Accepted Answer

The answer of Reggie believes that Zelda breached his confidentiality....

Question 6

The EXPECTED VALUE for each outcome fork is calculated by

Accepted Answer

A)   Adding all the benefits of each possible outcome.
B)   The weighted average of the end values for each outcome fork.
C)   Subtracting the cost of an adversarial process from the benefit of a collaborative process.
D)   Multiplying the end values for each outcome fork by the hypotenuse of a perfect square.
E)   Multiplying the end values for each outcome fork by 50 percent.

Question 7

A union is thinking of going on strike because it feels management is not serious about offering a fair pay raise. What are the choices that the union is considering? How would the union go about finding the information it needs in order to develop a decision tree with percentages and expected values?

Accepted Answer

The answer of A union is thinking of going on...

Question 8

Select a particular type of conflict resolution (e.g., victim-offender mediation, labor arbitration, patient advocacy). Describe whether this type of CR requires any type of training, internship, licensing, accreditation, or commitment to a particular code of ethics.

Accepted Answer

The answer of Select a particular type of conflict resolution...

Question 9

What are the benefits of doing PROCESS RECORDINGS of CR role-plays as part of the learning process? (Identify at least three benefits.)

Accepted Answer

The answer of What are the benefits of doing PROCESS...

Question 10

When writing a process recording and CRITIQUE of a role-play, students should

Accepted Answer

A)   Only identify the strengths of their role-play.
B)   Only identify the weaknesses of their role-play.
C)   Only identify the strengths of the client.
D)   Only identify the weaknesses of the client.
E)   Identify the strengths and weaknesses of how the professional made use of CR theory and skills.

Question 11

Identify a conflict resolution website that relates to your own areas of practice. Critique the website in relation to the information that it provides about conflict resolution (e.g., to what extent it is based on scholarly research, how accurate and clear the information is, how current the information is, and what additional information would be helpful).

Accepted Answer

The answer of Identify a conflict resolution website that relates...

Question 12

What is the difference between HARD FACTORS and SOFT FACTORS, and how is each depicted on a decision tree?

Accepted Answer

The answer of What is the difference between HARD FACTORS...

Question 13

To identify SKILLS that could be analyzed in the process recording, students may use

Accepted Answer

A)   The inventories of skills in the textbook.
B)   Skills identified in other scholarly textbooks.
C)   Skills identified in journal articles.
D)   Skills identified on scholarly and reputable websites.
E)   All of the above.

Question 14

The REFLECTION section of a process recording refers to

Accepted Answer

A)   Identifying the feelings of the professionals attending the meeting.
B)   Identifying the thoughts of the professionals attending the meeting.
C)   Summarizing what everyone said in the meeting.
D)   Identifying the skills or theory used by the professionals at the meeting.
E)   Only (a)  and (b) .

Question 15

Identify three publications that focus on conflict resolution.

Accepted Answer

The answer of Identify three publications that focus on conflict...

Question 16

An OUTCOME FORK depicts

Accepted Answer

A)   The possible processes that a person can choose.
B)   The costs of avoiding conflict.
C)   The benefits of using an adversarial approach.
D)   The possible consequences of a particular course of action.
E)   The largest expected value possible.

Question 17

What are the challenges of doing PROCESS RECORDINGS of CR role-plays as part of the learning process? (Identify at least three challenges.)

Accepted Answer

The answer of What are the challenges of doing PROCESS...

Question 18

Select a particular type of conflict resolution (e.g., family mediation, university ombud, school antiviolence programs). Identify two associations that provide information or support services for this type of CR.

Accepted Answer

The answer of Select a particular type of conflict resolution...

Question 19

How could a mother and son use a decision tree to help them decide which courses the son should take in high school? Provide examples to illustrate use of the decision tree.

Accepted Answer

The answer of How could a mother and son use...

Question 20

A DECISION TREE is used to help people

Accepted Answer

A)   Determine what types of landscaping to use in their gardens.
B)   Analyze a range of possible decisions and their outcomes.
C)   Use active listening skills to resolve conflict.
D)   Arbitrate a decision based on the best evidence and arguments presented by both parties.
E)   Grow spiritually.

Exam 11: Exploring Metaphoric Storytelling and Conflict Resolution Practices

A client says, "I am so wrapped up in this mess that I cannot breathe." Describe how a professional can build on this metaphor in a way that helps the client.

When a professional uses a metaphor in a CR process, the metaphor should

Identify two advantages and two challenges in using DECISION TREES to help with conflict situations.

If the professional in the role-play does not effectively demonstrate the use of a particular skill in a role-play, then students can demonstrate a PRACTICAL UNDERSTANDING OF THIS SKILL by writing

The EXPECTED VALUE for each outcome fork is calculated by

Select a particular type of conflict resolution (e.g., victim-offender mediation, labor arbitration, patient advocacy). Describe whether this type of CR requires any type of training, internship, licensing, accreditation, or commitment to a particular code of ethics.

What are the benefits of doing PROCESS RECORDINGS of CR role-plays as part of the learning process? (Identify at least three benefits.)

When writing a process recording and CRITIQUE of a role-play, students should

What is the difference between HARD FACTORS and SOFT FACTORS, and how is each depicted on a decision tree?

To identify SKILLS that could be analyzed in the process recording, students may use

The REFLECTION section of a process recording refers to

Identify three publications that focus on conflict resolution.

An OUTCOME FORK depicts

What are the challenges of doing PROCESS RECORDINGS of CR role-plays as part of the learning process? (Identify at least three challenges.)

Select a particular type of conflict resolution (e.g., family mediation, university ombud, school antiviolence programs). Identify two associations that provide information or support services for this type of CR.

How could a mother and son use a decision tree to help them decide which courses the son should take in high school? Provide examples to illustrate use of the decision tree.

A DECISION TREE is used to help people