Question 1

Individuals in the _______ live a very difficult existence and are more likely to experience shorter life expectancies and more health problems than the other social classes.

Accepted Answer

A)  working poor 
B)  lower middle class 
C)  working class 
D)  underclass

Question 2

What is a dissociative group? How are dissociative groups identified? Choose a group that is seen as dissociative by some individuals, but an inspirational group by others. Give details to support your answer.

Accepted Answer

The answer of What is a dissociative group? How are...

Question 3

_______ capital concerns the important connections in an individual's network.

Accepted Answer

A)  Cultural 
B)  Nouveaux 
C)  Social 
D)  Economic

Question 4

Self-made millionaires and billionaires, like Bill Gates and Oprah Winfrey, are referred to as

Accepted Answer

A)  new money. 
B)  blue-collar 
C)  old money. 
D)  white-collar.

Question 5

An individual who can identify with two distinct cultures is said to be

Accepted Answer

A)  bicultural. 
B)  associative. 
C)  multicultural. 
D)  indigenous.

Question 6

You decide to go to a concert with your friends, even though you don't like the band. This is an example of

Accepted Answer

A)  informational social influence. 
B)  compliance. 
C)  normative social influence. 
D)  identification.

Question 7

A group to which we no longer want to belong is known as a(n) _______ group.

Accepted Answer

A)  disclaimant 
B)  informal 
C)  contactual 
D)  associative

Question 8

_______ happens when you rely on the expertise or knowledge of other people to help with a decision.

Accepted Answer

A)  Internalization 
B)  Normative social influence 
C)  Compliance 
D)  Informational social influence

Question 9

_______ word of mouth springs up naturally when consumers, as a part of a normal conversation, share consumption-related information.

Accepted Answer

A)  Endogenous 
B)  Decisive 
C)  Exogenous 
D)  Differential

Question 10

_______ capital describes the amount of financial resources to which the individual has access.

Accepted Answer

A)  Cultural 
B)  Nouveaux 
C)  Social 
D)  Economic

Question 11

_______ occurs when individuals admire an individual or group, so they try to be like that individual or group.

Accepted Answer

A)  Normative social influence 
B)  Identification 
C)  Informational social influence 
D)  Compliance

Question 12

The motivation for _______ is to get a reward or avoid punishment.

Accepted Answer

A)  identification 
B)  informational social influence 
C)  normative social influence 
D)  compliance

Question 13

Associative groups are generally

Accepted Answer

A)  disconnected because of shifting priorities. 
B)  transitional groups from our past. 
C)  groups with which we interact regularly. 
D)  groups that we no longer want to belong to.

Question 14

Smart shoppers who like to provide information to others on a broad variety of goods, services, and marketplace characteristics are called

Accepted Answer

A)  connectors. 
B)  market mavens. 
C)  informal groups. 
D)  salespeople.

Question 15

The motivation for _______ is to fit in and not be rejected by the group, there are no punishments or rewards.

Accepted Answer

A)  informational social influence 
B)  internalization 
C)  normative social influence 
D)  identification

Question 16

_______ influence occurs when individuals utilize the reference group to get information from influencers or experts, which then alters their own behaviors.

Accepted Answer

A)  Value-expressive 
B)  Utilitarian 
C)  Informational 
D)  Emotional

Question 17

Membership in a reference group results in some degree of _______ among its members.

Accepted Answer

A)  morality 
B)  conformity 
C)  tension 
D)  strain

Question 18

It is much easier to form a connection to a product when the product is _______, or it looks like a person.

Accepted Answer

A)  ancillary 
B)  anthropomorphic 
C)  ambiguous 
D)  amorphous

Exam 10: Social Structures and Processes