Question 1

Which one of the following is the most recommended approach for a manager to enhance creativity within the group?

Accepted Answer

A)  Staff the group with people of quite similar intellectual backgrounds. 
B)  Keep risk taking to a minimum. 
C)  Give support in terms of financial rewards and recognition. 
D)  Prevent lethargy by making many discouraging comments.

Question 2

Creative thinkers generally stick closely to following the rules.

Accepted Answer

A) True 
 B)False

Question 3

A research study showed that with respect to work creativity, encouragement from family and friends

Accepted Answer

A)  had zero impact. 
B)  resulted in interference. 
C)  made a contribution. 
D)  made a contribution providing that the supervisor gave little encouragement.

Question 4

A major reason that decision making is often not such a rational process is that there are

Accepted Answer

A)  too many stages in decision making for most people to cope with. 
B)  natural biases against diagnosing problems. 
C)  few bounds to human decision-making capability. 
D)  limits to how much information people can process and recall.

Question 5

You use an integrative decision-making style when you explore one option, and use less information.

Accepted Answer

A) True 
 B)False

Question 6

Marketing executive Jasmine likes to make a decision quickly as soon as enough information is available, and she also likes to generate lots of options. Her decision-making style is therefore characterized as,

Accepted Answer

A)  decisive. 
B)  flexible. 
C)  hierarchic. 
D)  integrative.

Question 7

The flow experience refers to

Accepted Answer

A)  the ultimate involvement in work 
B)  a condition of heightened focus, productivity, and happiness. 
C)  both a & b 
D)  a design that allows for the flow of ideas, such as common meeting areas.

Question 8

When Andrew Schuman bought Hammond's Candies, he learned than an assembly-line worker had dreamed up the design of the company's candy. So Schuman decided to offer a $50
bonus to assembly-line workers who came up with successful ideas to cut manufacturing costs.
1. What does this story illustrate about finding new ideas?
2. How does the candy company encourage creativity?

Accepted Answer

The answer of When Andrew Schuman bought Hammond's Candies, he...

Question 9

Describe the role of intuition in decision making.

Accepted Answer

The answer of Describe the role of intuition in decision...

Question 10

Emotional intelligence generally deals with the ability to

Accepted Answer

A)  connect with people and understand their emotions. 
B)  stay in control while taking tests. 
C)  knowing how to throw a tantrum for effect. 
D)  using common sense to earn a living.

Question 11

Billy is usually heavily influenced by the first information he receives on a topic. He is under the influence of a process called

Accepted Answer

A)  anchoring. 
B)  rationalizing. 
C)  trial and error. 
D)  emotional intelligence.

Question 12

The effective decision maker attempts to minimize hunches and intuition in the process of making a decision.

Accepted Answer

A) True 
 B)False

Question 13

Self-help techniques for improving creativity generally aim toward

Accepted Answer

A)  getting people involved in new hobbies. 
B)  encouraging group problem solving. 
C)  improving one's sense of humor. 
D)  improving the flexibility of one's thinking.

Question 14

The experience if Ideo, the design firm, is that preparing for brainstorming meetings inhibits spontaneity so much that preparation is not worth the effort.

Accepted Answer

A) True 
 B)False

Question 15

Many people are poor decision makers because they procrastinate, or delay taking action without a valid reason.

Accepted Answer

A) True 
 B)False

Question 16

The condition of groupthink is likely to occur when group members

Accepted Answer

A)  strive too hard for consensus. 
B)  think of themselves as inferior. 
C)  use the step-by-step approach to decision making. 
D)  have different perspectives.

Question 17

The purpose of a heuristic in decision making is to

Accepted Answer

A)  simplify the decision-making process. 
B)  find a rapid way to explore more alternatives. 
C)  obtain input from a large number of people. 
D)  evaluate whether a decision was effective.

Question 18

Describe what actions an organization can take to encourage employees to think more creatively.

Accepted Answer

The answer of Describe what actions an organization can take...

Question 19

Visualization to improve decision making under crisis, centers around rehearsing in your mind the worst possibilities that could occur.

Accepted Answer

A) True 
 B)False

Question 20

Describe what you can do in the next several years to increase your creativity.

Accepted Answer

The answer of Describe what you can do in the...

Exam 5: Problem Solving and Decision Making

Which one of the following is the most recommended approach for a manager to enhance creativity within the group?

Creative thinkers generally stick closely to following the rules.

A research study showed that with respect to work creativity, encouragement from family and friends

A major reason that decision making is often not such a rational process is that there are

You use an integrative decision-making style when you explore one option, and use less information.

Marketing executive Jasmine likes to make a decision quickly as soon as enough information is available, and she also likes to generate lots of options. Her decision-making style is therefore characterized as,

The flow experience refers to

Describe the role of intuition in decision making.

Emotional intelligence generally deals with the ability to

Billy is usually heavily influenced by the first information he receives on a topic. He is under the influence of a process called

The effective decision maker attempts to minimize hunches and intuition in the process of making a decision.

Self-help techniques for improving creativity generally aim toward

The experience if Ideo, the design firm, is that preparing for brainstorming meetings inhibits spontaneity so much that preparation is not worth the effort.

Many people are poor decision makers because they procrastinate, or delay taking action without a valid reason.

The condition of groupthink is likely to occur when group members

The purpose of a heuristic in decision making is to

Describe what actions an organization can take to encourage employees to think more creatively.

Visualization to improve decision making under crisis, centers around rehearsing in your mind the worst possibilities that could occur.

Describe what you can do in the next several years to increase your creativity.