Question 1

When discussing conflict in virtual groups, Tubbs mentions three tpes of conflict that arise primarily with virtual groups. Which of the following was not listed?

Accepted Answer

A)   communication style differences
B)   lack of time to use technology
C)   technology problems
D)   lack of sufficient trust between group members B

Question 2

In his article on negotiation, Acuff refers to a study that identified five approaches skilled negotiators share when planning negotiations. What are these?

Accepted Answer

The five approaches skilled negotiators share when planning negotiations, as identified in Acuff's article, are: 
1. Setting specific and challenging goals
2. Gathering information about the other party's interests and priorities
3. Developing a clear understanding of their own interests and priorities
4. Generating multiple options for mutual gain
5. Planning their strategy and tactics in advance

Question 3

According to Tubbs, some groups may actually seek enemies in order to maintain internal cohesion.

Accepted Answer

A) True 
 B)False  True

Question 4

Walker and Harris (1995) offer six practical tips for implementing the 9,9 style. Identify four of the tips.

Accepted Answer

The answer of Walker and Harris (1995) offer six practical...

Question 5

Effective listening is also part of negotiating. In Acuff's article, additional tips for effective listening are presented. Which of the following is one of the tips?

Accepted Answer

A)   Talk as frequently as you feel necessary.
B)   Interrupt when you need to make a point.
C)   Concentrate on what TOS is saying.
D)   Avoid getting caught up in what TOS is doing nonverbally.

Question 6

Identifying all issues, prioritizing issues, establishing a settlement range, and developing strategies and tactics are all part of which of the following negotiation strategies presented in the reading by Acuff?

Accepted Answer

A)   Plan the negotiation
B)   Adopt a win-win approach
C)   Maintain high aspirations
D)   Ask lots of questions, then listen with your eyes and ears

Question 7

Groups that improve or maintain top performance over time share three conflict resolution tendencies. Which is not one of those tendencies?

Accepted Answer

A)   Focusing on the content of interpersonal interactions rather than delivery style.
B)   Explicitly discussing reasons behind any decisions reached in accepting and distributing work assignments.
C)   Determining how information will be shared in the most effective way, such as face-to-face or via computer.
D)   Assign work to members who have the relevant task expertise rather than assigning by other common sense means.

Question 8

"Separate the people from the problem" is one of the principles of what conflict-reducing method?
_____________

Accepted Answer

The answer of "Separate the people from the problem" is...

Question 9

The optimum conflict style, according to Blake and Mouton's grid, is compromise.

Accepted Answer

A) True 
 B)False

Question 10

According to research on group performance and types of conflict, group members who experience conflict early in their experience working together will tend to have a higher chance of future failures.

Accepted Answer

A) True 
 B)False

Question 11

According to Goleman, the ability to read the feelings of the opposition during a negotiation is critical to success.

Accepted Answer

A) True 
 B)False

Question 12

Verbal judo:

Accepted Answer

A)   Is a gentle art of persuasion that redirects others' behavior with words, and generates voluntary compliance.
B)   Allows for full expression of personal feelings.
C)   Involves recognizing that sometimes people have to be the aggressor first.
D)   Encourages people to use phrases such as "calm down" and "be reasonable."

Question 13

Tubbs summarizes certain types of behaviors that seem to help improve conflict resolution. Identify four of these and discuss why it's important to engage in these behaviors.

Accepted Answer

The answer of Tubbs summarizes certain types of behaviors that...

Question 14

Research has found that people who learn how to work successfully as team players tend to go much farther in their careers than those who try to compete with their fellow team members.

Accepted Answer

A) True 
 B)False

Question 15

The "Practical Tips" for implementing the 9,9 style offered by Walker and Harris (1995) state that encouraging behaviors occur when a team member:

Accepted Answer

A)   exhibits strategic behavior
B)   takes sides on issues
C)   points out, in an objective manner, when another person is wrong or needs to change
D)   identifies with another team member's problems

Question 16

Describe "verbal judo" (define and discuss principles), and provide a scenario when it would make sense to engage in verbal judo.

Accepted Answer

The answer of Describe "verbal judo" (define and discuss principles),...

Question 17

The conflict style that results from low concern for people and low concern for production of results can be characterized as the following:

Accepted Answer

A)   Disagreements are smoothed over or ignored so that surface harmony is maintained in a state of peaceful co-existence.
B)   Compromise is achieved.
C)   Conflict is suppressed through the authority-obedience approach.
D)   Neutrality is maintained at all costs.

Question 18

When various minority members form a coalition to help each other achieve mutually advantageous goals, this is referred to as:

Accepted Answer

A)   railroading
B)   teaming up
C)   majority vote
D)   onsensus

Question 19

According to communication expert Amy Gallo (2010)regardless of why your team is fighting, following a few simple guidelines can help you resolve disputes quickly.

Accepted Answer

A) True 
 B)False

Question 20

According to Hocker and Wilmot's definition of conflict, the "struggle" between two people can be either expressed or unexpressed.

Accepted Answer

A) True 
 B)False

Exam 7: Conflict Management

When discussing conflict in virtual groups, Tubbs mentions three tpes of conflict that arise primarily with virtual groups. Which of the following was not listed?

In his article on negotiation, Acuff refers to a study that identified five approaches skilled negotiators share when planning negotiations. What are these?

According to Tubbs, some groups may actually seek enemies in order to maintain internal cohesion.

Walker and Harris (1995) offer six practical tips for implementing the 9,9 style. Identify four of the tips.

Effective listening is also part of negotiating. In Acuff's article, additional tips for effective listening are presented. Which of the following is one of the tips?

Identifying all issues, prioritizing issues, establishing a settlement range, and developing strategies and tactics are all part of which of the following negotiation strategies presented in the reading by Acuff?

Groups that improve or maintain top performance over time share three conflict resolution tendencies. Which is not one of those tendencies?

"Separate the people from the problem" is one of the principles of what conflict-reducing method? _____________

The optimum conflict style, according to Blake and Mouton's grid, is compromise.

According to research on group performance and types of conflict, group members who experience conflict early in their experience working together will tend to have a higher chance of future failures.

According to Goleman, the ability to read the feelings of the opposition during a negotiation is critical to success.

Verbal judo:

Tubbs summarizes certain types of behaviors that seem to help improve conflict resolution. Identify four of these and discuss why it's important to engage in these behaviors.

Research has found that people who learn how to work successfully as team players tend to go much farther in their careers than those who try to compete with their fellow team members.

The "Practical Tips" for implementing the 9,9 style offered by Walker and Harris (1995) state that encouraging behaviors occur when a team member:

Describe "verbal judo" (define and discuss principles), and provide a scenario when it would make sense to engage in verbal judo.

The conflict style that results from low concern for people and low concern for production of results can be characterized as the following:

When various minority members form a coalition to help each other achieve mutually advantageous goals, this is referred to as:

According to communication expert Amy Gallo (2010)regardless of why your team is fighting, following a few simple guidelines can help you resolve disputes quickly.

According to Hocker and Wilmot's definition of conflict, the "struggle" between two people can be either expressed or unexpressed.