"I Can Understand Why You Feel That Way Regarding the Difficulty

Multiple Choice

"I can understand why you feel that way regarding the difficulty of using this type of software. We have had a number of customers in the past who felt the same way. However, we have found that by conducting intensive employee training during installation and using the self-help functions built into the program, these concerns were never an issue." Which approach for handling objections does this statement illustrate?

A) translation or boomerang
B) third-party reinforcement
C) indirect denial
D) compensation