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    Business
  3. Study Set
    CRM The Foundation
  4. Exam
    Exam 1: Introduction to Customer Relationship Management
  5. Question
    Customization
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Customization

Question 2

Question 2

Multiple Choice

Customization


A) exists when a company's promotional offer matches the customer's needs exactly.
B) is personalization on a one-on-one basis.
C) is mass production under the guise of personalization.
D) exists when a manufacturer designs a product of website to suit a customer's individualized needs.
E) is all of the above

Correct Answer:

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