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    CRM The Foundation
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    Exam 12: CRM Program Measurement and Tools
  5. Question
    Customer and Company Worth Measures of CRM Effectiveness Include
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Customer and Company Worth Measures of CRM Effectiveness Include

Question 62

Question 62

Multiple Choice

Customer and company worth measures of CRM effectiveness include


A) CLV.
B) SERVQUAL.
C) stock indicators.
D) regain measures.
E) all are measures

Correct Answer:

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