One of the Difficulties in Customer Relations for Staff to Provide

Multiple Choice

One of the difficulties in customer relations for staff to provide the help or information requested from a class member without stepping outside their scope of practice. Which of the following would be the LEAST appropriate response by a Group Fitness Instructor (GFI) to a class member reporting a cramping muscle immediately following class?

A) Massaging the cramping muscle
B) Showing the individual how to stretch the muscle
C) Explaining the benefits of massage
D) Helping the participant find the massage therapist on staff to book an appointment