Which of the Following Is a Solution for Conflict Arising

Multiple Choice

Which of the following is a solution for conflict arising from unfulfilled expectations?

A) Leaders must set and communicate the values for the organization and emphasize that everyone's contribution matters.
B) ask this question--"What else could this mean?"--before assuming a negative intent of the other person
C) use active listening and questioning techniques to set and clarify expectations on a regular basis
D) try perspective taking