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    Essentials of Organizational Behavior
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    Exam 11: Managing Conflict and Negotiation
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    Donna Is a Person Who Hears Grievances on an Informal
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Donna Is a Person Who Hears Grievances on an Informal

Question 44

Question 44

Multiple Choice

Donna is a person who hears grievances on an informal basis and attempts to resolve them. Donna can best be described as a(n) ______.


A) ambassador
B) mentor
C) ombudsman
D) judge

Correct Answer:

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