Multiple Choice
The SERVQUAL tool for assessing services quality was developed by ________.
A) Hammer and Champy
B) Juran, Deming, and Shewhart
C) Ishikawa and Taguchi
D) Feigenbaum, Crosby, and Peters
E) Parasuraman, Zeithamel, and Berry
Correct Answer:
Verified
Correct Answer:
Verified
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