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  2. Topic
    Business
  3. Study Set
    Managing Customer Experience
  4. Exam
    Exam 5: Differentiating Customers by Value: Some Customers Are Worth More Than Others
  5. Question
    RFM (Recency, Frequency, and Monetary Value) Is a Useful Proxy
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RFM (Recency, Frequency, and Monetary Value) Is a Useful Proxy

Question 4

Question 4

Multiple Choice

RFM (recency, frequency, and monetary value) is a useful proxy for:


A) actual value
B) potential value
C) long-term value
D) customer lifetime value

Correct Answer:

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