Under What Conditions Should a Customer-Strategy Enterprise Consider Firing an Unprofitable

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The Answer is A customer-strategy enterprise should consider firing an unprofitable customer when the cost of servicing that customer outweighs the revenue they bring in. This could be due to high maintenance costs, frequent complaints, or a lack of potential for future business growth.

One scenario in which this is done well is when a software company identifies a small business customer who consistently requires extensive technical support, but only pays for a basic subscription. Despite efforts to upsell and provide additional services, the customer continues to be unprofitable. After careful analysis, the company decides to part ways with the customer, freeing up resources to focus on more profitable clients. This decision ultimately leads to improved overall profitability and customer satisfaction for the company.

Under What Conditions Should a Customer-Strategy Enterprise Consider Firing an Unprofitable

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Answered by ExamLex AI

Under What Conditions Should a Customer-Strategy Enterprise Consider Firing an Unprofitable

Essay

Correct Answer:Answered by ExamLex AIShow Answer

Correct Answer:
Answered by ExamLex AI