Question 1

A patient states that she has had severe pain in the right upper abdominal quadrant for three days. This statement should be recorded in which of the following parts of the patient's medical record?

Accepted Answer

A)  Physical examination 
B)  Chief complaint 
C)  Review of systems 
D)  Past history 
E)  Present illness

Question 2

Which of the following best illustrates constructive communication that is open and honest?

Accepted Answer

A)  "I was disappointed when I arrived and you were not here." 
B)  "Why can't you be on time?" 
C)  "You are fifteen minutes late." 
D)  "It makes me angry when I have to wait for you." 
E)  "Why do you always keep me waiting?"

Question 3

When performing triage, a patient with which of the following injuries should be treated first?

Accepted Answer

A)  Foreign body in the eye 
B)  Second-degree burns 
C)  Bleeding laceration on the arm 
D)  Fracture of the femur 
E)  Crushing head injury

Question 4

If a urinalysis cannot be performed immediately after collection, a urine specimen must be stored

Accepted Answer

A)  in a freezer. 
B)  in an incubator. 
C)  in a refrigerator. 
D)  at room temperature.

Question 5

Which of the following should replace a patient's medical record when the record is removed from the filing system?

Accepted Answer

A)  Post-it note 
B)  Out guide 
C)  Divider guide 
D)  Cross-reference card 
E)  Index card

Question 6

A collection of related files that serve as a foundation for retrieving information is known as a

Accepted Answer

A)  spreadsheet. 
B)  database. 
C)  schedule. 
D)  network.

Question 7

Which of the following items is an administrative supply?

Accepted Answer

A)  Paper towels 
B)  Photocopy paper 
C)  Papers for examination 
D)  Computers 
E)  Telephones

Question 8

The person named as the principal in an insurance contract is referred to as the

Accepted Answer

A)  subscriber. 
B)  assignor. 
C)  beneficiary. 
D)  coinsurer. 
E)  exclusion.

Question 9

Long-term inhalation of the dust of an inorganic compound found in sand or quartz may cause which of the following?

Accepted Answer

A)  Silicosis 
B)  Asbestosis 
C)  Histoplasmosis 
D)  Anthracosis 
E)  Atelectasis

Question 10

An ophthalmologist is the most appropriate specialist to treat a patient with a disorder of which of the following?

Accepted Answer

A)  Heart 
B)  Eyes 
C)  Lungs 
D)  Throat 
E)  Brain

Question 11

Which of the following infectious disorders is transmitted by eating undercooked pork from infected pigs?

Accepted Answer

A)  Botulism 
B)  Strongyloidiasis 
C)  Schistosomiasis 
D)  Trichinosis 
E)  None of these

Question 12

The hepatitis C virus is most commonly transmitted by

Accepted Answer

A)  the fecal-oral route. 
B)  intravenous drug abuse. 
C)  living in the same household as an infected person. 
D)  ingestion of contaminated food or water. 
E)  inhalation of infected airborne particles.

Question 13

A patient calls the office and states that she wants to know the physician's fee. After asking the patient's name, which of the following is the most appropriate next question?"

Accepted Answer

A)  "What is your insurance plan?" 
B)  "What symptoms are you having?" 
C)  "What medications are you currently taking?" 
D)  "Can you come in to the office today?" 
E)  "When were you last seen by the physician?"

Question 14

Which of the following is defined as treatment of all body fluids as though they were infectious, regardless of their true pathogenicity?

Accepted Answer

A)  Material Safety Data Sheet 
B)  Exposure control plan 
C)  Universal precautions 
D)  Employee's right to know

Question 15

Recording income when it is earned and expenses as they are incurred is called

Accepted Answer

A)  trial balance. 
B)  adjustment record. 
C)  accounts receivable. 
D)  accrual basis accounting. 
E)  None of these.

Question 16

Which of the following provides up-to-date information about the medical office's accounts receivable status?

Accepted Answer

A)  Income statement 
B)  Patient ledger 
C)  Daysheet 
D)  Billing statement 
E)  Balance sheet

Question 17

How often must employers who pay Social Security and Medicare taxes file Form 941?

Accepted Answer

A)  Once a year 
B)  Twice a year 
C)  Three times a year 
D)  Four times a year

Question 18

The measles-mumps-rubella (MMR) vaccine is most commonly administered at which age?

Accepted Answer

A)  Two months 
B)  Four months 
C)  Six months 
D)  Ten months 
E)  Fifteen months

Question 19

Which of the following interviewing techniques encourages patients to provide a more complete history?

Accepted Answer

A)  Repeating the patient's reply 
B)  Asking open-ended questions 
C)  Asking direct questions 
D)  Asking leading questions 
E)  Summarizing the patient's reply

Question 20

A medical assistant working in a walk-in clinic is instructed by the physician to place patients in the examination room based on each patient's condition. Which of the following patients should be examined first?

Accepted Answer

A)  An injured worker with a superficial, bleeding laceration of the forearm 
B)  A patient who has respiratory stridor after receiving penicillin 
C)  An elderly patient with chronic asthma who has audible wheezing 
D)  A patient with purulent drainage from an ingrown toenail 
E)  A woman in the third trimester of pregnancy with pelvic discomfort

Exam 9: Reception, Correspondence, Mail, Telephone Techniques, and Supplies