Multiple Choice
If running late, the wise technician should ________.
A) Stop and eat a good breakfast before going to the shop
B) Call the shop and let them know you will be late
C) Speed up
D) Call the shop and take the day off
Correct Answer:
Verified
Correct Answer:
Verified
Q21: When speaking with a customer, Technician A
Q22: Which of these tactics is involved with
Q23: Technician A says that a person with
Q24: Customer pay (CP) means _.<br>A)Warranty does not
Q25: Technician A writes each diagnostic step on
Q26: Eye contact conveys sincerity and interest.
Q28: Types of communications include _.<br>A)Verbal<br>B)Nonverbal<br>C)Written<br>D)All of these
Q29: Technician A says that since the technicians
Q30: Which of these are effective telephone communication
Q31: The term R&R means _.<br>A)Remove and repair<br>B)Remove