Multiple Choice
Technician A says that a person with crossed arms is probably not listening to what you're saying. Technician B says that crossed arms is a sign the customer is interested in what the technician is saying. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians A and B
D) Neither technician A nor B
Correct Answer:
Verified
Correct Answer:
Verified
Q18: Which of these terms refers to the
Q19: Technician A says that customer pay rate
Q20: Flat rate pay means _.<br>A)The technician is
Q21: When speaking with a customer, Technician A
Q22: Which of these tactics is involved with
Q24: Customer pay (CP) means _.<br>A)Warranty does not
Q25: Technician A writes each diagnostic step on
Q26: Eye contact conveys sincerity and interest.
Q27: If running late, the wise technician should
Q28: Types of communications include _.<br>A)Verbal<br>B)Nonverbal<br>C)Written<br>D)All of these