When Speaking with a Customer, Technician a Uses Profanity Only

Multiple Choice

When speaking with a customer, Technician A uses profanity only if the customer uses foul language first. Technician B says that its okay to use profane language with younger customers because they can relate better. Which technician is correct?

A) Technician A only
B) Technician B only
C) Both technicians A and B
D) Neither technician A nor B