Multiple Choice
Technician A says that since the technicians in the shop work as a team, its okay to borrow another technicians tools without asking. Technician B says to return borrowed tools in clean working condition. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians A and B
D) Neither technician A nor B
Correct Answer:

Verified
Correct Answer:
Verified
Q21: When speaking with a customer, Technician A
Q22: Which of these tactics is involved with
Q23: Technician A says that a person with
Q24: Customer pay (CP) means _.<br>A)Warranty does not
Q25: Technician A writes each diagnostic step on
Q26: Eye contact conveys sincerity and interest.
Q27: If running late, the wise technician should
Q28: Types of communications include _.<br>A)Verbal<br>B)Nonverbal<br>C)Written<br>D)All of these
Q30: Which of these are effective telephone communication
Q31: The term R&R means _.<br>A)Remove and repair<br>B)Remove